Terms and Conditions — farettishoes.co.uk

Effective from 5 August 2026

1. About us

1. The online shop at farettishoes.co.uk (the "Shop") is operated by Faretti Sp. z o.o., ul. Elizy Orzeszkowej 1B/53, 48-304 Nysa, Poland, registered in the Polish National Court Register under number 0000815632, VAT PL7532454975, REGON 384926398, share capital PLN 400,000 (the "Seller", "we", "us").

1. You can contact us at shop@farettishoes.co.uk or at the postal address above.

1. These Terms govern the sale of goods through the Shop, the provision of our online services, and how complaints are handled.

1. We make these Terms available free of charge before you order, in a form you can download, save and print.

1. Nothing in these Terms limits your statutory rights as a consumer. Where there is a conflict, the law prevails.

1. All goods offered in the Shop are brand new and lawfully placed on the market.

2. Definitions

• Consumer — an individual acting wholly or mainly outside their trade, business, craft or profession.
• Business customer — anyone contracting for purposes relating to their trade, business, craft or profession.
• Goods — the physical products offered in the Shop.
• Account — a free online service giving you a personal area within the Shop.
• Newsletter — a free service sending marketing messages to your email address.
• Working day — Monday to Friday, excluding public holidays in Poland and the United Kingdom.

3. Using the Shop

1. To use the Shop you need an internet-enabled device, a current browser with JavaScript and cookies enabled, and an active email account.

1. Using the Shop is free. You pay your own data charges under your agreement with your internet provider.

1. You agree to use the Shop lawfully and not to submit unlawful content.

1. You must not disrupt the Shop, interfere with its code, overload our infrastructure or scrape data without our permission.

4. Account and Newsletter

1. Opening an Account is optional and free. You can order as a guest.

1. The Account agreement begins when we confirm your registration and continues indefinitely.

1. You may close your Account at any time and without giving a reason, by emailing us or using the relevant function in your Account. Closing it does not affect orders already placed.

1. We send the Newsletter only after you sign up and confirm your email address. You can unsubscribe at any time using the link in any message or by emailing us.

1. We may end the Account or Newsletter agreement on 14 days' notice only for good reason, in particular a serious breach of these Terms.

5. Placing an order and forming a contract

1. Product listings are an invitation to treat, not an offer.

1. To order, select the item, size and quantity, add it to your basket, then provide delivery details and choose delivery and payment methods.

1. Before you place the order we show a summary with the item, the total price including taxes, delivery costs and your chosen payment method, and give you the chance to correct any errors.

1. You place your order by clicking the button marked "Place order and pay" or similar wording indicating an obligation to pay. This is your offer to buy.

1. The contract is formed when we send you an email confirming that we have accepted your order. An automatic acknowledgement of receipt is not acceptance.

1. We store the contract terms and send them to you by email together with these Terms.

1. The contract is concluded in English.

1. If you choose to pay in advance and we do not receive payment within 5 working days, we may cancel the order after first reminding you by email.

1. If an item is unavailable we will tell you promptly and offer options. You may cancel and receive a full refund in any case.

6. Prices and payment

1. Prices are shown in pounds sterling and include VAT where applicable. Delivery costs are shown separately before you order.

1. The price that applies is the one displayed when you place your order.

1. Where we advertise a price reduction, we also show the lowest price applied in the 30 days before the reduction.

1. Import duties and taxes: goods are dispatched from Poland. Any customs duty or import VAT payable on entry into the United Kingdom will be shown at checkout where we collect it, or charged by the carrier where we do not. We will tell you clearly at checkout which applies.

1. Payment methods:

• Shopify Payments — card payments (Visa, Mastercard, Maestro and others shown in the Shop),
• PayPal — provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg,
• Przelewy24 — provided by PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland.

1. For card payments the processing time runs from successful authorisation; for transfers, from the funds reaching our account.

1. Refunds for card payments are made to the account linked to that card.

1. We send your invoice by email unless you expressly ask for a paper copy.

7. Delivery

1. We deliver to the address you give us when ordering.

1. Deliveries to the United Kingdom are carried by UPS.

1. Orders are usually processed within 1 to 7 working days of the contract being formed, or of payment clearing where you pay in advance. Estimated delivery times are shown on the product page or in your order summary.

1. We will deliver within 30 days of the contract at the latest. If we are late, you may set a further reasonable period and, if we still fail to deliver, cancel the contract and receive a full refund.

1. Delivery costs are shown before you order and depend on the delivery method.

1. Goods are your responsibility from the time we deliver them to the address you gave us. For business customers, risk passes when we hand the goods to the carrier.

1. If a parcel arrives visibly damaged we suggest noting this with the carrier. This is not a condition of any claim against us and not doing it does not affect your rights.

1. If a parcel is not collected and is returned to us, we will contact you to arrange redelivery. You pay the cost of redelivery unless the failure to collect was not your fault.

8. Your right to cancel

1. As a consumer you may cancel this contract within 14 days without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. The cancellation period ends 14 days after the day on which you, or someone you name who is not the carrier, receive the goods. Where goods from one order are delivered separately, the period runs from receipt of the last item.

1. Faretti voluntarily extends this to 60 days. This extension is contractual, given on top of your legal rights, and does not restrict them in any way. Throughout the whole period you need give no reason, and the same conditions apply as during the statutory 14 days.

1. To cancel, simply tell us clearly that you wish to do so — by email to shop@farettishoes.co.uk, by post to our address, or using the model form attached to these Terms. Using the form is optional. Sending your message before the deadline is enough to meet it.

1. We will acknowledge your cancellation promptly.

1. Refunds. We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive your cancellation notice. If you chose a delivery method more expensive than our cheapest standard option, we refund only up to the cost of that cheapest option. Where you cancel only part of an order and keep the remaining items, delivery costs are not refunded, as the delivery was still required.

1. We may withhold the refund until we receive the goods back, or until you supply evidence of having sent them, whichever is earlier.

1. We refund using the same means of payment you used, unless you expressly agree otherwise. You will not incur any fees as a result.

1. Returning the goods. Send the goods back without undue delay and in any event within 14 days of telling us you are cancelling. You bear the direct cost of return unless we have agreed to cover it — current return arrangements are set out on our "Returns and exchanges" page.

1. You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Trying shoes on indoors, on a clean surface, does not count as such handling.

1. We do not accept cash-on-delivery returns.

1. Exceptions. The right to cancel does not apply to goods made to your specification or clearly personalised. Where this applies, we say so on the product page before you order.

1. This right does not apply to business customers.

1. Exchanges. Separately from your right to cancel, we offer exchanges for a different size or model. You pay the cost of sending the item back to us, and we pay the cost of shipping the replacement out to you. Full details are on our "Returns and exchanges" page.

9. Faulty goods — your legal rights

1. Under the Consumer Rights Act 2015 the goods we supply must be of satisfactory quality, fit for purpose, as described and match any sample or model shown to you.

1. If goods are faulty within 30 days of delivery, you have the short-term right to reject them and obtain a full refund.

1. After 30 days and within the first six months, you may require repair or replacement. If repair or replacement fails, is impossible, or is not carried out within a reasonable time and without significant inconvenience, you may claim a price reduction or reject the goods for a refund.

1. During the first six months, any fault is presumed to have been present at delivery unless we prove otherwise.

1. Time limits. Under the Limitation Act 1980 you have up to six years from delivery to bring a legal claim (in Scotland, five years from when you became aware of the problem). This is a limit on when you can go to court — it is not a six-year guarantee that the goods will last that long.

1. Durability. Satisfactory quality includes goods being reasonably durable. What is reasonable depends on the type of product, its price and how it has been used. Footwear is subject to normal wear, and a claim will only succeed where the fault stems from the goods themselves rather than from ordinary use, age or care.

1. After the first six months, it is for you to show that the fault was present at delivery.

1. We pay the cost of returning faulty goods to us.

1. You can raise a complaint in any way you like, in particular by emailing shop@farettishoes.co.uk. Describing the fault helps us deal with it quickly, but is not a condition of us accepting it.

1. Proof of purchase helps but is not a condition of your claim succeeding.

1. We will respond to your complaint within 14 days of receiving it.

1. Where your complaint is upheld, we refund within 14 days using the payment method you used.

1. For business customers, our liability for defects is limited to the extent permitted by law and the Consumer Rights Act 2015 does not apply.

10. Guidance on shoe wear

1. The following is guidance only and does not limit your rights under section 9. Every claim is assessed individually.

1. Faults typically include: splitting uppers, seams coming apart, worn-through lining, collapse of the toe puff or heel counter not caused by impact, dye transfer from the footbed, and cracking, flaking or delamination of the sole not caused by ordinary wear.

1. The following are not usually faults: normal wear of replaceable parts (heel tips, laces), worn soles, damage caused after delivery, the effects of poor care, machine washing, cleaning with unsuitable products, and discolouration caused by heavy soaking.

11. Manufacturer's guarantee

1. Where a manufacturer's guarantee is provided, its terms are set out in the guarantee statement supplied with the goods.

1. Any such guarantee is in addition to, and does not affect, your legal rights.

12. Complaints about our online services

1. Complaints about the Shop, your Account or the Newsletter can be sent to shop@farettishoes.co.uk.

1. We will deal with them within 14 days.

13. Resolving disputes

1. We are not obliged to participate in, and do not currently subscribe to, any alternative dispute resolution scheme.

1. If you are unhappy with our response, you can contact Citizens Advice (citizensadvice.org.uk, consumer helpline 0808 223 1133) for free, independent guidance on your options.

1. Nothing in these Terms affects your right to bring court proceedings.

14. Customer reviews

1. We may allow customers to post reviews of our products.

1. We take steps to check that reviews come from people who actually bought the item, and explain how we do this alongside the reviews.

1. We do not post or commission fake reviews, and we do not misrepresent reviews to promote our products.

1. We may remove reviews that are unlawful or infringe the rights of others, and will tell the author if we do.

15. Personal data

1. We are the controller of your personal data.

1. How we handle personal data is explained in our Privacy Policy, available in the Shop.

16. General

1. These Terms are governed by Polish law. That choice does not deprive you, as a consumer, of the protection of the mandatory rules of the country where you habitually reside — if you live in the United Kingdom, mandatory UK consumer protection continues to apply to you.

1. As a consumer you may bring proceedings in the courts of your country of residence. Disputes with business customers are subject to the courts at our registered office.

1. We may change these Terms for good reason, in particular changes in law or in our payment or delivery arrangements.

1. We will announce changes in the Shop and, for Account holders and Newsletter subscribers, by email at least 14 days in advance.

1. Contracts already formed remain subject to the version of the Terms in force when you placed your order.
2. These Terms take effect on 5 August 2026.