Returns & Exchanges
Returns and exchanges
Not the right fit? No problem. You have 60 days from delivery to return or exchange — four times longer than the law requires. And if you simply want a different size or model, we cover the cost of sending the new pair out to you.
1. Fill in the form
Download it below and tick whether you want a refund or an exchange.
2. Pack the shoes
Back in their original box, with the form inside the parcel.
3. Send it with UPS
Please use UPS rather than another courier — see below for why.
Return and exchange form
Put the completed form inside the parcel — it tells us straight away whose order it is and what to do with it.
No printer? Not a problem — a sheet of paper with your name, order number and whether you want a refund or an exchange will do.
Return address
Faretti Sp. z o.o.
ul. Elizy Orzeszkowej 1B/53
48-304 Nysa, Poland
We do not accept cash-on-delivery parcels. Return postage is paid by you.
Please send your parcel with UPS
Please mark the parcel as returned goods on the customs declaration.
When will I get my money back?
We refund within 14 days of your parcel arriving at our warehouse, to the payment method you used at checkout. We will email you as soon as the refund is on its way.
Exchanging for a different size or model
You pay to send the shoes back, and we send the new pair out to you free of charge. Write the size or the model name you would like on the form.
We always email you before shipping anything. If the model you choose costs more, we send a payment link for the difference. If it costs less, we refund the difference. And if your size happens to be out of stock, we will suggest alternatives.
What condition the shoes should come back in
Try them on indoors only, on a clean carpet or rug — never outside, and never on a hard floor, which marks the soles immediately. Keep the original box and all packaging, and send everything back together. Shoes that arrive worn, scuffed or soiled can no longer be sold as new — in that case we may reduce your refund by the amount their value has fallen.
Frequently asked questions
Do I have to give a reason?
No. We ask only so we can improve our shoes and sizing guides — answering is entirely optional.
I bought two pairs and want to return one. Is that possible?
Of course. Just tick the pair you are sending back on the form.
I have lost the box. What now?
Email us before sending anything — we will agree how to pack the shoes safely so they are not damaged in transit.
The 60 days have passed. Can I still do anything?
If the shoes are faulty, yes — that is an entirely separate process and your legal rights last well beyond 60 days. Email us describing the problem and attach photos.
The shoes are faulty — is that a return?
No, that is a complaint and it works differently. Before you post anything, email shop@farettishoes.co.uk with photos — we can often sort it out faster that way.
Question not answered here? Email shop@farettishoes.co.uk — we usually reply the same working day.
Full details of your right to cancel are set out in our Terms and conditions.
Extra height
Height increase hidden in the sole. Gain 2-5 inches